Communication planning, architecture and management:
- Held positions at various corporations with responsibilities
for the development, implementation and analysis of technical documentation and other
information products.
- Client-Server database and corporate re-engineering
implementation:
- Member of self-directed, cross-functional, high-level
corporate regular/consultant teams.
- Responsible for designing and implementing tools
for a data-warehouse decision support system that manages a $60B mortgage instrument
portfolio.
- This product and network connected IBM mainframes
and minis, a SUN Sparc server and a network of DOS Windows machines using MS Access
and other databases and front-ends.
- CASE and IPF, SilverRun CASE modeling tools.
MS Project planning and analysis tool.
Multi-vendor client-server database storage
management tool development:
Wrote documentation and tested product for an
IBM multi-platform and NetWare file server, Cullinet, and BOM system. PS+, OS/2,
MVS, LAN Server 3.0, DDCS/2, SunOS, AIX, X Windows, OpenLook, Motif, DOS, MS Windows,
Macintosh, TCP/IP, VM PWSCS, SNA, SAA. BookMaster, Script, MS Word.
Expert in multi-platform software documentation
and online help tools:
Extensive experience in MS Word, Nisus Writer,
Unix/vi/Emacs, BookMaster, PageMaker, QuarkExpress, nroff/troff (tag markup language),
FrameMaker, GlobalView, XEDIT, Acrobat, WordPerfect, TDP (tag markup language), CML
(tag markup language) text editors, WinHELP Office, jHelp, RoboHELP and OSF/1 HyperHelp
online help tools. Iconovex Indexicon, HiJaak Pro, Paint Shop Pro.
Extensive knowledge of web site design, development
and layout tools:
Red Hat Linux 6.0, NetObjects Fusion, Symantec Visual
Page, Claris HomePage, BB Edit, Quadralay WebWorks, DeBabelizer, MacLink Plus, Specular
3D Web Workshop, Specular Infini-D, Photoshop, Color It!, JDK 1.2, Visual Cafe Pro,
entire MSDN library including MS Visual InterDev Toolkit, all MS servers and all
MS Win9x and NT software, PageMill, SiteMill, MetaCreations KPT Tools, Bryce 3D,
Convolver, Fractal Detailer, Jag II, Alien Skin Eye Candy, Stylist, TypeTwister,
Streamline, Fractal Poser 2, Visio Technical, Specular Logomotion, Adobe Dimensions,
Morph 2.5, FreeHand, Color It!, Claris Impact, MS Project, Claris Draw, Claris FileMaker
Pro, HyperCard, Xerox TextBridge, PlainTalk, IBM Via Voice Pro.
Digital video non-linear, off-line editing
capabilities:
Media 100le v4, Vincent 601 board, Adobe Premiere,
Macromedia Director, Macromedia Flash, Adobe After Effects, MetaTools Studio Effects,
Macromedia Sound Edit, Deck II.
Expertise in networking and data communications
products:
Worked on a number of ISO/OSI projects including
NASA/Singer-Link aeronautic flight simulation that implemented custom collision avoidance
avionics and data links, Novell NetWare, and PBX-LAN products.
CLIENTS & EMPLOYERS
2009
SENIOR TECH, MARCOM & REGULATORY WRITER
XO-CONCENTRIC, INC.
San Jose, California
Researched and wrote C-based, customized open source, online help,
developer-engineering and operations documentation including SAS70 regulatory compliance.
Used SVN, MediaWiki, BBedit, Altova XMLSpy, Topstyle, Visio and PowerPoint.
2008
SENIOR TECH & MARCOM WRITER
BLUELIGHT TECHNOLOGIES, INC.
San Jose, California
Wrote and revised text and gigabit video content for administrators, sales, engineering.
Used MS Word, Photoshop, Illustrator, Media Player, MS Windows, Mac OS X environment.
2008
INFORMATION ARCHITECT / SENIOR TECH WRITER
KAISER PERMANENTE-IT
PCI REGULATORY COMPLIANCE UNIT
Oakland, California
Wrote and revised content for administrators, managers, and auditors. MS Word, Photoshop,
SmartDraw, MS Windows, Mac OS X environment.
2007
SENIOR TECHNICAL WRITER
STANFORD UNIVERSITY IT SERVICES
DOCUMENTATION, DESIGN, DELIVERY GROUP
Stanford, California
Wrote and revised hand-coded website content for administrators, faculty and student websites.
Used HomeSite, TopStyle, MS Word, Photoshop, MS Windows, Mac OS X environment.
2006
REGULATORY COMPLIANCE WRITER
ELEMENTAL SECURITY, INC., ENGINEERING DEPT.
San Mateo, California
Wrote and revised FISMA, HIPAA, PCI, SOX 404 (CobiT/COSO) policies and rules for CIOs and for
system and network administrators. Used FrameMaker, MS Word, Photoshop, Acrobat in XML, Perforce,
Java, Python, MS Windows, X Windows, Linux, Mac OS X, HomeSite, XMLSpy environment.
2006
REGULATORY COMPLIANCE WRITER
REPLY!, INC., ENGINEERING DEPT.
Walnut Creek, California
Using SOX 404 CobiT/COSO, GAAP analysis reports, mapped processes, wrote and revised
policies, procedures, system administration documentation for IT, finance, and executive audiences.
Used Harvard Computing Group TaskMap, MS Word, Visio, Photoshop, Acrobat, Excel,
PowerPoint.
2005
SENIOR TECHNICAL WRITER
INTER-4, INC., ENGINEERING SERVICES
San Francisco, California
Wrote installation and system administration documentation for defense community audiences.
Used Word, Visio, Acrobat.
2005
SENIOR TECHNICAL WRITER
PACKETHOP, INC., WIRELESS ENGINEERING SERVICES
Belmont, California
Wrote installation, system administration, and developer documentation.
Used FrameMaker, Visio, Acrobat.
2005
TRAINING DOCUMENTATION WRITER
PROVIDENT CREDIT UNIONS, SYSTEMWIDE TRAINING TEAM
Redwood Shores, California
Wrote training documentation for MS Office training modules. Used MS Word.
2003
LEAD TECHNICAL WRITER
U.S. PACIFIC AIR FORCES-HQ/SCNN
NETWORK INSTALLATION, SYSTEMS ENGINEERING and NETWORK SECURITY
Hickam Field, Honolulu, Hawaii
Documentation consultant specializing in policies/procedures, planning, managing, designing, revising, editing, and writing
internal and external network security policies and business processes practices. FrontPage,
MS Word, eProject (Remedy-like CRM system), Oracle environment.
2003
LEGACY APPLICATIONS SOFTWARE ENGINEER
U.S. MARINE FORCES PACIFIC (MARFORPAC)
NMCI-ESI PROJECT, J-6
Camp Smith, Honolulu, Hawaii
Researched, documented, troubleshot and installed COTS and GOTS application software on 700 MARFORPAC
PCs with Windows 2000 Pro. Migration project replacing old PCs with new Navy Marine Corps Intranet
Dell PCs.
2001-2002
SR. TECH WRITER - NETWORK SECURITY TEAM
U.S. ARMY, Pacific Theater Network Operations Security Center, 516th Signal Brigade
Fort Shafter, Honolulu, Hawaii
Documentation and training consultant specializing in planning, managing, designing, authoring, editing, and writing internal
and external network security policies and business processes. FrontPage, Word, Remedy, Visio,
Oracle environment. Acquired SANS I network security certification.
1999 to 2001
PROJECT ENGINEER - INFORMATION ARCHITECT
LOCKHEED MARTIN TECHNICAL OPERATIONS
U.S. NAVY, Joint Intelligence Center Pacific
Pearl Harbor, Hawaii
Project coordination, documentation and training consultant specializing in planning, managing, designing, authoring,editing, and
writing embedded online help and technical documents for a joint military intelligence Web site.
ColdFusion, FrameMaker, Word, MS Project, Visio, MS Access environment.
1999-2000
ADJUNCT COMMUNICATION PROFESSOR
HAWAII PACIFIC UNIVERSITY, Honolulu, Hawaii
Taught upper division undergraduate course titled the Future of Communication Technology
at the downtown main campus.
1999
SENIOR ONLINE DOCUMENTATION CONSULTANT (telecommute from Hawaii)
RED HAT, Inc.
Durham, North Carolina and San Francisco, California
Researched and wrote open source online HowTo installation and integration
documentation for Red Hat Linux, NT Server and NT Workstation multi-OS implementation.
1998
MULTIMEDIA SPECIALIST and COORDINATOR
U.S. Office of Naval Research - INTERNATIONAL SYSTEMS, LLC. - HSV Sea Slice Project
Honolulu, Hawaii (San Diego, CA HQ)
Troubleshot and helped to install multi-platform (PC, DEC) streaming video applications.
Produced view graphs for high-level admiralty oversight presentations.
1998
INFORMATION and PUBLICATIONS MANAGER
MAGELLAN NETWORK SYSTEMS, Inc.
Kailua, Hawaii (Sunnyvale, CA HQ)
Managed, planned, wrote, edited and produced user, training and reference documentation
for NT/Visual FoxPro/intranet telephony billing and management products. MS Project,
VisualBasic, AccessAbility, FoxPro, FrameMaker, MS Word, Visio Technical, RoboHELP/WinHELP
environment.
1997-98
SENIOR DATAWAREHOUSE DOCUMENTATION CONSULTANT
D2K TECHNOLOGIES, Inc. Engineering Documentation Services
San Jose, California
Edited data warehouse product User Guide, extended glossary, prepared style guide,
trouble shot Adobe Acrobat PDF file conversion methods. Used FrameMaker 5 and
5.5, Acrobat 3 and 3.01.
1997
SENIOR DOCUMENTATION CONSULTANT
SYNACOM CELLULAR (WIRELESS) TECHNOLOGIES, Inc.
San Jose, California
Researched and recommended templates and styles for new Style Guide and Documentation
Plan. Converted and revised Wireless Roam Free User Guide.
Used Adobe FrameMaker, MS Word, Netscape.
1997
SENIOR DOCUMENTATION CONSULTANT
CLARIFY, Inc.
San Jose, California
Researched and revised help desk User Guide. Converted and revised Clear Logistics
User Guide. Used Adobe FrameMaker, HiJaak Pro.
1997
SENIOR DOCUMENTATION CONSULTANT
ON DEMAND, Inc. - Internet Support Services
Redwood City, California
Researched, converted & delivered hundreds of formatted final FrameMaker files
to HTML pages for OnDemand intranet, internet and extranet product for viewing by
a variety of current and new customers. Used Quadralay WebWorks, MS FrontPage, Netscape
Gold 3.01. Supervised one junior writer.
1997
SENIOR DOCUMENTATION CONSULTANT
SUN MICROSYSTEMS, Inc., Internet Support Services
Mountain View, California
Researched, wrote & delivered topic presentation plan and 4-day schedule for
SunServices intranet, internet and extranet customer support services presented by
Sun WWW support staff to variety of current and new customers. HTML web page deliverables.
1997
CONTRACT DOCUMENTATION CONSULTANT
KNIGHT-RIDDER INFORMATION
Financial Support Services
Mountain View, California
Researched and wrote user guide for internal Oracle financial database integration
system using HTML, FrameMaker and HiJaak Pro.
1996
CONTRACT DOCUMENTATION CONSULTANT
ORACLE CORPORATION, Electronic Commerce Support
Redwood Shores, California
Researched and wrote user documentation for newly developing electronic commerce
system using Quadralay WebPublisher & FrameMaker.
1995-96
CONTRACT DOCUMENTATION CONSULTANT
HITACHI DATA SYSTEMS, Inc.
Santa Clara, California
Edited, wrote and delivered documentation for Finance, Engineering, Accounting and
Sales, reengineered product tracking system. Developed Reference and User Guide into
Help. Custom financial mgmt. system residing on Windows PCs from Oracle, Sequent,
Cullinet databases. Production tools: MS Word6, RoboHELP, FrameMaker, MS Imager,
Paintbrush, CorelDraw, ftp, Netscape/Lotus Notes/Internet connections.
1994-95
CONTRACT DOCUMENTATION CONSULTANT
LANDIS & GYR ENERGY MANAGEMENT, Inc.
San Jose, California
Designed, programmed, tested & delivered console operator online help system.
Converted User Guide and Console Operator's Manual into Help. Custom PG&E-type
energy mgmt. system residing on X Windows Alpha DECstation. Production tools: X Windows
OSF/1 HyperHelp, RoboHELP, FrameMaker, MS Word for Windows, Paintbrush, CorelDraw,
tftp. Connectivity: PC X Windows.
1993-94
CONTRACT DOCUMENTATION CONSULTANT
GE CAPITAL
GE MORTGAGE Corp. / GE MORTGAGE SERVICES, Inc.
Cherry Hill, New Jersey
Designed, wrote and edited client/server online help system for re-engineered SQL
data warehouse database. Produced: User Guide, Installation & Maintenance Guide,
Training Guide and online Help. Internal Business Decision System product using MS
Windows, MS Access, SAS, Sybase, Paradox, FoxPro, Lotus Datalens, EXCEL SQL module,
Sun SPARCserver, MVS, T1, LAN Server 3.0 and DDCS/2. Production tools: Word for Windows,
PowerPoint, Doc-to-Help, RoboHELP, HiJaak. Connectivity: Token ring TCP/IP. Audience:
Loan administration experts, MIS administrators, senior executives and other mortgage
service managers.
1993
CONTRACT TECHNCIAL WRITER
IBM CORPORATION - ISSC Workgroup
Palo Alto, California
Wrote and edited VPT Installation Guide. Internal pricing product using PS+, OS/2,
MVS, LAN Server 3.0 and DDCS/2. BookMaster and Script. Connectivity: TCP/IP, VM PWSCS,
SNA, and SAA. Audience: System administrators.
1993
CONTRACT TECHNICAL WRITER
IBM CORPORATION, ADSTAR
Storage Information Development Team
San Jose, California
Wrote and edited Novell NetWare Distributed Storage Manager User, Installation, and
Reference Guide. Client-server product for a multi-platform environment: SunOS, AIX,
OS/2, MS Windows, Macintosh, DOS and NetWare 3.11. BookMaster and Script. Connectivity:
TCP/IP, VM PWSCS, SNA, and SAA. Audience: System administrators.
1992
CONTRACT TECHNICAL WRITER
XEROX-XSOFT Corp.
Product Education and Documentation Team
Palo Alto, California
Edited and wrote CUSP Buttons Agents User Guide, MDI Programmer and Reference Manual
and coordinated SPARCstation-Unix-GlobalView documentation lab. GVX, Unix, X Windows,
OpenLook, OSF/1 Motif environment.
1991-92
LEAD TECHNICAL WRITER
SOFTWARE TRANSFORMATION, Inc.
Cupertino, California (A Novell - NetApp acquisition)
Wrote multi-platform developer's User Guide. C, C++, MPW, ResEdit, Sade, MS Windows,
Unix, Motif, X Windows, MS Word, MacDraw, FreeHand, DoDot, Capture environment.
1991
CONTRACT TECHNICAL WRITER
SYNOPTICS COMMUNICATIONS, Inc.
Technical Publications Team
Santa Clara, California
(Bay Networks, Inc. / Avaya, Inc.)
Revised and wrote documentation for high-level Unix and MS Windows networking tools.
Macintosh, Photoshop, DoDot, Sun SPARCstation environment.
1990
CONTRACT DOCUMENTATION EDITOR
FUJITSU AMERICA, Inc., Publications Dept.
San Jose, California
Edited Unix X Windows User's Guide. WordPerfect and Macintosh environment.
1990
CONTRACT TECHNICAL WRITER
APPLE COMPUTER, Inc.
IS&T Systems Architecture Team
Cupertino, California
Revised and wrote documentation for worldwide multi-platform transaction processing
system. CASE tools, SilverRun data models, fiber optic networks, Kerberos authentication.
1986-90
SCIENCE WRITER AND EDITOR
ELECTRIC POWER RESEARCH INSTITUTE
Palo Alto, California
Wrote original free-lance articles on new scientific developments in the energy and
public utilities field for Newsletters and Executive Report.
1990
FREE LANCE TECHNCIAL WRITER
SUN MICROSYSTEMS, Inc.
Employee Communications Team
Palo Alto, California
Researched and wrote quality and email system articles for worldwide internal employee
news magazine.
1990
CONTRACT TECHNICAL WRITER
LAN COMMUNICATIONS
Campbell, California
Rewrote Intel 82385/80286 Controller hardware manual for OEM distributor. Wrote marketing
literature for Tandem maintenance programs. Created graphics for Hewlett-Packard
software manual.
1989-90
CONTRACT TECHNICAL WRITER
ELECTRIC POWER RESEARCH INSTITUTE, ESD DEPT.
Palo Alto, California
Researched, wrote and edited energy industry articles and designed newsletters.
1989
CONTRACT TECHNICAL WRITER
RADIUS, INC., Communications Dept.
San Jose, California
Researched and wrote
glossary for video/audio product. Macintosh and MS Word environment.
1988-89
DOCUMENTATION CONSULTANT
SUN MICROSYSTEMS, Inc.
Engineering Services Organization
Milpitas, California
Wrote, edited and developed text/graphics for internal ECO Data Control/Analyst/Coordinator
procedures. Cullinet, Unix, MS Word, SuperPaint, MacDraw, RedRyder environment.
1988
DOCUMENTATION CONSULTANT
AT&T, INC., DSO Team
Pleasanton, California
Wrote, edited and developed text/graphics for Informix internal inventory tracking
system User Guide. 3B2, Unix, troff, MS DOS, SuperPaint, TIFF3, RedRyder environment.
1988
MARKETING COMMUNICATION CONSULTANT
FMC CORP., Central Engineering Labs
Santa Clara, California
Prepared Strategic Plan for Communication/Design Group. Set up Mac II workstations
for publications, video, slide and art departments. Responsible for budget, space-planning,
personnel, promotions, sales strategies, teamwork and innovation. Macintosh environment.
1988
CONTRACT MARKETING COPY WRITER
APPLE COMPUTER, Inc.
Cupertino, California
Wrote original data sheets for LaserWriter II product line. Emphasized marketing
pitch, features, benefits, and technical specifications.
1987
DOCUMENTATION CONSULTANT
HEWLETT-PACKARD COMPANY
Education and Documentation Center
Cupertino, California
Technical Writer for HP3000 Update/Revision of System Utilities Reference Manual
- RISC upgrade. HP150, WordStar, TDP, CML environment.
1987
DOCUMENTATION CONSULTANT
NASA/SINGER-LINK - Flight Simulation Division
Man-Vehicle Systems Research
Facility
Moffett Field, California
Wrote MIL-STD specifications for experimental Aircraft Collision Avoidance System.
FORTRAN 77 and C code, custom avionics software, hardware and data links. SEL, VAX,
VMS, EDT, EVE, RUNOFF and Macintosh, Super Paint, MS Word environment.
1986-87
MARKETING COMMUNICATION CONSULTANT
VIDEONICS, Inc.
Campbell, California
Produced, co-wrote, and co-directed video loop for Las Vegas Consumer Electronics
Trade Show (CES). Wrote marketing copy, photographed product, edited manual, promoted and
sold product. MS Word, Macintosh, MacDraw, MacPaint environment.
1985
CONSULTING TECHNICAL WRITER
SCHLUMBERGER, Ltd.
FACTRON - Test Generation Facility
Palo Alto, California
Wrote and edited an array of technical specs plus User Guide for CAD Simulator/Tester
intermediate Format Translator, Waveform Display and Editor with AI-Expert modules.
Sun3, Macintosh, Unix, EMACS, troff, nroff, MacPaint environment.
1985
CONSULTING TECHNICAL WRITER
GENERAL ELECTRIC - CALMA Co.
Data Communications Research Team
Milpitas, California
Wrote and edited User Guide, System Manager's Guide, Installation Guide and Maintenance
Guide for a RJE telecommunication system linking four computer systems: DEC VAX,
APOLLO, Data General Eclipse, MV-AOS, Unix, EMACS, EVE, VMS environment. Built product
on ISO (now OSI) 7-layer datacom model.
1984-85
SENIOR TECHNICAL WRITER
XEBEC, Marketing and Engineering Publications
Sunnyvale, California
Edited Controller and Subsystem installation/user manuals for IBM and Apple II micro
computers. Supervised illustration and publication process. Targeted users were advanced
to intermediate level. WordStar environment.
1984
CONTRACT TECHNICAL WRITER
ROLM, Technical Publications Dept.
Santa Clara, California
Wrote and edited copy, proofed illustrations for PBX-LAN systems. IBM 3279 Script,
GML, XEDIT environment.
1983-84
CONTRACT TECHNICAL WRITER
ONYX SYSTEMS, Inc.
San Jose, California
Edited four Business Basic Manuals: Programmer's Guide, Utilities Manual, Executive
Programs, and Reference Card. Revised and tested new additions to software packages.
Interfaced with engineers, programmers and management.
1982-83
OPERATIONS/TECHNICAL SUPPORT SPECIALIST
IBM CORPORATION
Palo Alto, California
Operated 3033/3081 Mainframes with multiple controllers and high-speed modems. SNA,
bisync, async regional and world-wide data communications network. Wrote training and operations procedures. Edited systemwide on-line major hardware and software manual. GML, XEDIT
and Script in a VM, CMS, XEDIT environment.
1979
ADMINISTRATIVE SYSTEMS ANALYST
CROCKER BANK
San Francisco, California
Techncial liaison between PDP 11 Mini-Computer and the Properties Dept. Modified and maintained
custom application program. Tracked, audited and timed system-wide real estate acquisitions,
architectural drawings.